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Terms of Service, Policy

For: Simone Geddis / Heartbreak Healer

Last updated: 22.11.25

1. Introduction

Welcome. By visiting my website, booking a session, or purchasing any of my digital resources, you agree to these Terms of Service. I offer emotional support, healing facilitation, and transformative guidance. Everything I provide is created with care, integrity, and respect for your personal journey.

These terms help both of us stay clear, safe, and supported.

2. What I Offer

I provide one-on-one emotional healing sessions, audio tools, digital downloads, online experiences, and supportive teachings. My work is rooted in energetic awareness, emotional clearing, intention, and personal growth.

Everything I offer is designed to help you expand, soften, release what no longer fits, and step into the next version of yourself.

3. Not a Substitute for Therapy or Medical Care

Although the work can feel therapeutic, I am not a medical professional, psychologist, counsellor, or crisis worker. My sessions and materials do not diagnose, treat, or cure any condition.

You understand that:

  • I offer energetic, intuitive, and emotional support

  • You remain responsible for your own wellbeing

  • You must seek professional medical care if needed

My work sits alongside your healing, not in place of it.

4. Booking and Sessions

All sessions are scheduled through Calendly. When you book, please make sure your details are correct and that you will be available at the chosen time.

Rescheduling

You may reschedule once with at least 24 hours’ notice using your Calendly link.

Late arrivals and no-shows

If you arrive more than 15 minutes late, or do not attend, the session is considered used. No refunds are given for missed appointments.

This protects the energetic container and honours my time and yours.

5. Payments

Payments are processed through Stripe in a secure, encrypted environment. You may see prices listed in USD while payouts are made in NZD.

Payment is required at the time of booking, and I do not receive or store your card information directly.

6. Intellectual Property

All audio recordings, methods, digital files, writings, frameworks, and session materials are my intellectual property. You are welcome to use them for your own personal healing, but you may not share, copy, distribute, or repurpose them without written permission.

7. Results Disclaimer

Everyone’s healing journey is unique. Because of this, I cannot promise specific outcomes, timelines, or relationship results.

You understand that:

  • Your transformation depends on your participation and integration

  • Sessions may bring emotional intensity, release, or shifts

  • You are responsible for how you use the material

I am here to guide, but your path unfolds in partnership with you.

8. Confidentiality

Anything shared in a session is confidential, unless required by New Zealand law (for example, if there is risk of harm to yourself or others).

I value your privacy deeply and will always hold your story with respect.

9. Data and Privacy

I use platforms such as Calendly, Stripe, MailerLite, and Typeform to deliver services. When you book or download something, these platforms may collect information such as your name, email, and payment details.

I do not sell your information or share it beyond what is necessary to deliver your purchase. You may unsubscribe from emails at any time.

10. Limitation of Liability

To the extent allowed by New Zealand law, I am not responsible for indirect, incidental, or consequential damages. By working with me, you agree to participate voluntarily and acknowledge the possibility of emotional shifts and temporary discomfort as part of your transformation.

11. Governing Law

These Terms of Service follow the laws of New Zealand. Any dispute will be handled within New Zealand’s legal jurisdiction.

12. Contact

If you have questions or need support, you can reach me at:
simone@simone.love

🌿 PRIVACY POLICY

For: Simone Geddis/ Heartbreak Healer

Last updated: 22.11.25

I respect your privacy and handle your information with care. This Privacy Policy explains how your personal data is collected, used, and protected when you interact with my website, sessions, or offerings.

1. Information I Collect

I may collect:

  • Your name

  • Email address

  • Phone number (if provided)

  • Birth date (if provided for quizzes or sessions)

  • Payment details (processed securely through Stripe)

  • Answers to quiz questions or forms

  • Session notes (not shared)

2. How Your Information Is Used

I use your information to:

  • Deliver sessions and digital downloads

  • Communicate with you

  • Send follow-up or supportive materials

  • Provide personalised content

  • Improve my services

Your information stays within the platforms necessary to deliver what you have signed up for, such as:

  • Calendly

  • Stripe

  • MailerLite

  • Typeform

3. Email Communication

If you sign up for a quiz, free resource, or purchase something, you may receive emails from me. You can unsubscribe at any time.

4. Sharing Your Information

I do not sell or trade your information.
I only share it with third-party platforms that help deliver your services.

I may disclose information if legally required under New Zealand law.

5. Data Storage

Platforms like Stripe, Calendly, and MailerLite may store your information on secure servers. I do not store or access your card details at any time.

6. Your Rights

Under New Zealand privacy law, you may:

  • Request a copy of your personal information

  • Ask for corrections

  • Request deletion (where possible)

You can email me at any time to make these requests.

7. Updates

This policy may be updated occasionally. Any changes will appear on this page.

🌿 REFUND POLICY

For: Simone geddis / Heartbreak Healer

Last updated: 22.11.25

1. One-on-One Sessions

All one-on-one sessions are final sale.
Because your session time is reserved exclusively for you, I do not offer refunds.

You may reschedule once with at least 24 hours’ notice.

No-shows or late arrivals are considered used appointments.

2. Digital Products

Digital files (such as audios, eBooks, or downloads) are delivered instantly.
For this reason, digital products are non-refundable.

3. Packages and High-Ticket Programs

Packages such as the two-session series are also final sale.
Your payment secures your time, preparation, and access to the energetic container created for you.

4. Technical Issues

If you have trouble accessing a download, audio, or link, I will gladly help you get it working.
A technical issue does not qualify for a refund, but I will ensure you receive what you purchased.

5. Contact

For support with any purchase, email:
simone@simone.love